Salesforce Agentforce
★★★★★4.1BusinessPaidUpdated 27 Oct 2026
Autonomous agents on the Salesforce data model
Agentforce builds agents that act on Salesforce records — qualifying leads, resolving cases, scheduling — with guardrails and testing tools.
salesforce.com

Starter prompts
Copy one into Salesforce Agentforce and swap the {braces} for your own details.
- Draft a {artifact} for {stakeholder} covering {key points} in under {n} words.
- Summarise this report into the three decisions we need to make: {report}.
- Write a follow-up after {event} that moves the deal forward without sounding pushy.
Key Features
Agent Builder
Topics, instructions and actions on your data.
Atlas reasoning
Plans multi-step actions inside Salesforce.
Testing centre
Simulate conversations before launch.
How to Use
- Enable Agentforce and pick a template.
- Define topics and connect Flow or Apex actions.
- Test, then deploy to web or service channels.
Core Advantages
- ✓Native to your data
- ✓Enterprise governance
- ✓Measurable case deflection
Who It's For
Salesforce customersService teamsEnterprises
Pricing & Free Trial
Per-conversation creditsIndicative — not yet re-checked
| Plan | Price | Notes |
|---|---|---|
| Flex credits | Per conversation | Pay for usage |
| Enterprise | Custom | Committed volume |
Free tier: Trial orgs available.
Prices are indicative — check the current list on salesforce.com
Frequently asked questions
- What is Salesforce Agentforce?
- Agentforce builds agents that act on Salesforce records — qualifying leads, resolving cases, scheduling — with guardrails and testing tools.
- Is there a free plan for Salesforce Agentforce?
- Trial orgs available.
- How much does Salesforce Agentforce cost?
- Salesforce Agentforce uses a per-conversation credits model — see the pricing section for the plans we have on file.
- What can Salesforce Agentforce do?
- Its headline capabilities: agent builder; atlas reasoning; testing centre.
- Who is Salesforce Agentforce for?
- It is aimed at salesforce customers, service teams, enterprises.
Our Verdict
Powerful inside the ecosystem, heavy to implement well.
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