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Salesforce Agentforce

★★★★★4.1BusinessPaidUpdated 27 Oct 2026

Autonomous agents on the Salesforce data model

Agentforce builds agents that act on Salesforce records — qualifying leads, resolving cases, scheduling — with guardrails and testing tools.

salesforce.com
Salesforce Agentforce homepage screenshot

Starter prompts

Copy one into Salesforce Agentforce and swap the {braces} for your own details.

  • Draft a {artifact} for {stakeholder} covering {key points} in under {n} words.
  • Summarise this report into the three decisions we need to make: {report}.
  • Write a follow-up after {event} that moves the deal forward without sounding pushy.

Key Features

Agent Builder

Topics, instructions and actions on your data.

Atlas reasoning

Plans multi-step actions inside Salesforce.

Testing centre

Simulate conversations before launch.

How to Use

  1. Enable Agentforce and pick a template.
  2. Define topics and connect Flow or Apex actions.
  3. Test, then deploy to web or service channels.

Core Advantages

  • ✓Native to your data
  • ✓Enterprise governance
  • ✓Measurable case deflection

Who It's For

Salesforce customersService teamsEnterprises

Pricing & Free Trial

Per-conversation creditsIndicative — not yet re-checked
PlanPriceNotes
Flex creditsPer conversationPay for usage
EnterpriseCustomCommitted volume

Free tier: Trial orgs available.

Prices are indicative — check the current list on salesforce.com

Frequently asked questions

What is Salesforce Agentforce?
Agentforce builds agents that act on Salesforce records — qualifying leads, resolving cases, scheduling — with guardrails and testing tools.
Is there a free plan for Salesforce Agentforce?
Trial orgs available.
How much does Salesforce Agentforce cost?
Salesforce Agentforce uses a per-conversation credits model — see the pricing section for the plans we have on file.
What can Salesforce Agentforce do?
Its headline capabilities: agent builder; atlas reasoning; testing centre.
Who is Salesforce Agentforce for?
It is aimed at salesforce customers, service teams, enterprises.

Our Verdict

Powerful inside the ecosystem, heavy to implement well.

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